Before thinking about tech, solve your business problems
Content management systems have been around for almost two decades, but we’re still talking about how much we hate them.…
7 steps to resolving the line between internal and external audience needs
In many of the projects I work on, when I analyze content, I discover that there are big pockets of…
Your content needs a lifecycle
One of the ways online content differs from print is that it has a lifecycle. In print, once something is…
How can libraries get smarter about their digital content?
On September 20, 2013 I led a workshop for LACONI, an association of 150 Chicago-area websites. The smart participants (of…
Defining content strategy, breaking down silos, and creating empathy for the audience
I'm honored to be featured in the "Conversations in Content Strategy" series from Canadian content strategy/UX pro Kris Mausser. Kris's…
Selling content strategy to management
or, how content strategy challenges are keeping your CEO up at night Presentation delivered at the Chicago Content Strategy Meetup…