The building blocks of content strategy
I've been thinking about content strategy a lot lately. One of the most common questions I see in communities and…
Effective content takes commitments
If your organization has a content strategy, it means that you have at least some of the following: strategies for…
To create more effective content, look up, outward, and sideways
Before you can create content that is effective – i.e., that achieves its goals – it’s critically important to look…
Do you have enough resources to do content well?
My article, "Calculating the True Requirements for Content Staffing," was published in June 2018 article in UX Booth, a popular…
Content strategy – a better way
Our organizations still publish content as we always have: each department with its own charge, individual expertise, and separate content.…
How to bring your content strategy to life
Tips for making the business changes to enable and support your organization in publishing better content. So, you have a set…
The Top 25 Things Every Content Management Vendor Should Know About What their Customers Want
I co-wrote this white paper back in April 2003. My co-author was Leslie O'Flahavan, who runs EWriteOnline. Almost 1,000 people…
Why FAQs are not effective web content
Almost every website I consult on has a collection of Frequently Asked Questions, also known as FAQs. I always counsel…
PDF dos and don’ts
I’ll say it: The web contains far too much content presented in the form of a document: PDF, Word document,…
Your content challenge is really a people challenge
I recently asked my online networks a question: What is your biggest content strategy challenge: Goals, findability, consistent voice, ownership,…